Your questions, our answers !

If the answer you need is not on this page, please contact us directly.

To learn everything you need to know about our operation, click on this  link and follow our guide.

To learn how to subscribe contract, click on this  link and follow our guide.

We can be contacted by:

–  Phone : securstorage-numero-vert or + 41 22 592 84 84

–  Email :

–  From the contact section of our site

1. Fill out the form below :

    Your name (*)

    Your email (*)

    Your box or customer number

    Departure date

    Your bank details (IBAN) in the case of a refund:

    Reason for terminate:

    2. After emptying the box, please ensure that the box is in good condition.


    3. Pick up the padlock and leave the metal tag on the box.

    You can pay Secustorage in the following ways

    Download  IBAN here

    Les modes de paiement possibles sont :

    1. BVR : Payment Slip
    2. E-Banking  (Bank transfert)
    3. Credit card
      – Directly to our agency
      – By direct debit
    4. In cash

      Your name (*)

      Your email (*)

      Your natel (*)

      Your customer number box (*)

      Your new adress (*)

      Secur’Storage has four conveniently located stores.

      La Praille – Main agency

      Rue Antoine-Jolivet 6, 1227 Carouge
      022 592 84 84

      MPARC Migros

      Avenue Vibert 32, 1227 Carouge


      Rue de Plaisance 7, 1227 Carouge


      Rue Henri Christiné 8, 1205 Genève

      All our agencies have the following hours:

      – Monday to Friday from 7am to 6.30pm.
      – Saturday 10am to 3pm.

      To change your box you must :

      1. make a request and reserve the new box directly through the agency.
      2. make sure that your belongings are moved to the new box.
      3. sign a new contract.

      Secure access to your box is free, 24 hours a day, 7 days a week.

      You can rent an additional box very easily :

      1. Just contact Secur’storage by phone or through the agency to book any additional boxes.
      2. Sign your new contract

      All packaging materials can be bought directly from our main agency at  :

      Secur’Storage, Rue Antoine Jolivet 6, 1227 Carouge

      Boxes from 1 to 150 m2 perfectly suited to your budget!